Privacy Policy

Introduction

7wing ("we", "us", or "our") is committed to protecting and respecting the privacy of every player who uses our online gaming platform at 7wing.pro. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this policy carefully to understand our views and practices regarding your personal data. By accessing or using the 7wing platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

7wing operates as a trusted online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. Our platform supports local payment methods such as bKash, Nagad, and Rocket for your convenience. We take the protection of your personal information extremely seriously and apply industry-standard security measures across all our services.

Information We Collect

We collect different types of information in order to provide and improve our services to you. The categories of data we collect are outlined below.

Personal Identification Information

• Full name and username as registered on the platform
• Email address and mobile phone number
• Date of birth (used to verify the 21+ age requirement)
• A copy of a government-issued identification document when required for account verification

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts and timestamps
• Mobile banking account identifiers (bKash, Nagad, Rocket, Upay) used for payments
• Bonus and promotional credit history
• Wagering records, bet history, and game activity logs

Technical and Usage Data

• IP address, device type, browser type, and operating system information
• Pages visited on the platform, session duration, and clickstream data used to improve site performance

How We Use Your Information

We use the information we hold about you in the following ways, always in accordance with our commitment to fair and responsible data use:

• To register your account, verify your identity, and maintain the security of your profile
• To process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods
• To provide customer support and respond to your queries, complaints, and feedback
• To comply with responsible gaming obligations, including monitoring for potential problem gambling patterns
• To send you relevant promotional offers, bonus notifications, and platform updates — you may opt out at any time
• To detect and prevent fraud, unauthorized access, and other illegal or suspicious activity on the platform

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. Your data is used solely to operate, improve, and secure the 7wing platform for your benefit.

Sharing Your Information

7wing may share your personal information with carefully selected third parties only in the following circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) strictly for the purpose of completing your transactions
• Identity verification and KYC compliance service providers as required by our platform's anti-fraud obligations
• Analytics and platform performance service providers who process data solely on our behalf under strict confidentiality agreements
• Law enforcement or regulatory authorities if we are legally required to do so, or to protect the rights, property, or safety of 7wing or our users

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your data for their own purposes.

Cookies and Tracking Technologies

7wing uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies on our platform:

• Essential cookies: necessary for the website to function correctly, including keeping you logged in and remembering your language preference
• Performance cookies: help us understand how players interact with our platform so we can improve it
• Functional cookies: remember your preferences such as game settings, preferred payment method, and display options

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the 7wing platform and some features may not work as expected.

Payment Data Security

7wing takes the security of your financial information with the utmost seriousness. All payment transactions processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled using industry-standard encryption protocols. We do not store your full payment credentials on our servers beyond what is strictly necessary to process your transaction.

Our payment infrastructure employs SSL encryption to ensure that all data transmitted between your device and our payment gateway is protected from interception. We regularly review our security practices to ensure they meet current standards and protect against emerging threats.

Your Rights

As a 7wing player, you have a number of important rights regarding the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of access: request a copy of the personal information we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data where we no longer have a lawful basis to hold it
• Right to object: object to the processing of your data for direct marketing purposes
• Right to data portability: receive your personal data in a structured, commonly used format where applicable

We will respond to all legitimate data rights requests within a reasonable timeframe. For identity verification purposes, we may ask you to confirm your identity before acting on any request.

Data Retention

7wing retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention period for different categories of data varies: account data is retained for the duration of your active account plus a legally required period thereafter; transaction records are kept in accordance with applicable financial recordkeeping obligations.

When your personal data is no longer required, we will securely delete or anonymize it. If deletion or anonymization is not immediately possible (for example, because data is stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.

Third-Party Links

The 7wing platform may occasionally contain references to third-party services such as payment providers. These third-party services have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to read the privacy policy of any third-party service you use in connection with your 7wing account.

Children's Privacy and Age Restriction

7wing is strictly an adult gaming platform. Our services are intended solely for individuals aged 21 years or older. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If you are under 21, you are not permitted to use or access the 7wing platform under any circumstances.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe we may have collected information from an underage individual, please contact us immediately at [email protected].

Changes to This Privacy Policy

7wing reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on the platform.

Your continued use of the 7wing platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7wing handles your personal data, please do not hesitate to contact our support team. We are committed to resolving any privacy-related queries promptly and transparently.